How much is delivery in the USA?
What level of delivery service is included free of charge?
How long will it take for my furniture to be delivered?
How will I know when my order is ready to be delivered?
Can you offer me a specific time slot for delivery?
What happens if my goods are damaged when they arrive?
When will you take payment for my order?
What if I want to cancel my order?
What if I want to return my order?
Do you have a brochure or catalogue that you can send me?
Do you have a showroom where your products are on display?
Do you offer trade discount?
Can you deliver outside the Continental United States?
Can I order less that the minimum order quantity?
The basket only lets me have a quantity of 1. How do I change it?

How much is delivery in the USA?

We offer FREE DELIVERY to nearly all locations in the continental United States. Just to make that perfectly clear... the product price you see includes delivery!

What level of delivery service is included free of charge?

Most large and/or fragile items are dispatched using a specialist furniture delivery company and are delivered free of charge to the first dry area within the home. Extra "white glove" type services such as "room of choice" and unpacking/setup are optional. Please email sales@umodern.com to obtain a quote for additional delivery services.

Some items are shipped via a parcel service and will be delivered to the customer's door.  Freight deliveries will usually be made only as far as the curbside and the customer will need to carry the goods inside. To find out if your item is delivered by freight, email dispatch@umodern.com.

How long will it take for my furniture to be delivered?

Delivery times depend on the item(s) ordered. At Ultra Modern we believe owning contemporary furniture should be a matter of personal choice. In order to offer our customers a wide variety of products, much of our furniture is "made to order" by our manufacturers in Italy. The delivery time for each product is listed on the product page and is accurate based on our experience. We will always process your order as quickly as possible, although sometimes because our products are sourced internationally, there may be some delays associated with factors outside our direct control (e.g. production and shipping delays or U.S. Customs). We are always happy to provide status updates. For an update, please call 214 206 1930 or email (dispatch@umodern.com) with your Order ID.

How will I know when my order is ready to be delivered?

We will contact you once your goods are ready to be delivered so that we can arrange a delivery date with you. Any extra services not normally included in the standard, free service (i.e. unpacking/setup) can be arranged at this time by contacting Sales.

Can you offer me a specific time slot for delivery?

Large and/or fragile orders are normally dispatched with our specialist furniture delivery company which can offer a four hour delivery window. Small, less fragile and relatively inexpensive items are delivered using a parcel or freight delivery service which is not usually time specific. We will always call prior to arranging the delivery. Weekend or evening deliveries are sometimes available for an extra charge. Please email dispatch@umodern.com for details.

What happens if my goods are damaged when they arrive?

If goods are delivered to you in a damaged condition, we will refund or replace the products free of charge providing we are notified within 7 days of the delivery, please see our Terms for full details. You may be required to email (or post) photographic evidence.

When will you take payment for my order?

It is our policy to take full payment before the order can commence. Many of our products are made on demand and processing payment up-front helps us legitimize the order and protect against credit card fraud as the transaction will normally appear on the card holder’s statement before the goods are dispatched. In most cases the customer is protected by the credit card issuer until the goods are shipped.

What if I want to cancel my order?

To cancel an order please view your order online and complete the Cancel/Return function or email sales@umodern.com. An email will be dispatched to inform you whether the cancellation was successful or not. After placing your order, there is a short period of time during which you have the ability to cancel items free of charge - usually before the order is sent to the factory (made to order) or shipped (stock items). Once the order has progressed beyond this point, a cancellation charge will apply. Please refer to our Terms for full details of our cancellation policy.

What if I want to return my order?

We accept product returns, for any reason, within 30 days of the delivery date. Once the goods are received back to us in a re-marketable condition, we will refund the purchase price, less the return shipping charge. For full details please refer to our Terms.

Do you have a brochure or catalogue that you can send me?

We are exclusively an online furniture retailer and, as such, we do not have a catalogue or brochure to send out to customers. You can view all of our products on our website where you will find photographs, descriptions and dimensions of all our furniture. Please feel free to contact sales@umodern.com if you would like more detail on any specific product.

Do you have a showroom where your products are on display?

We are exclusively an on-line retailer and as such we do not have a showroom where our goods are on display. This allows us to offer a much wider variety of products to our customers as we avoid the restrictions of shop floor space and stock holding. We do offer a 30 day returns policy under which we will accept the return of any product, for any reason, within 30 days of delivery. Details of our returns policy are available in our Terms.

Do you offer trade discount?

For resellers of our products we can offer a discount subject to verification and agreement to our Trade Terms. Please email sales@umodern.com for further information.

Can you deliver outside the Continental United States?

For a quotation on delivery charges to other countries please email sales@umodern.com

Can I order less that the specified minimum order quantity?

Minimum order quantities exist for one of two reasons. Firstly, because the chairs are "made to order" and the manufacturer imposes minimum or box quantities on us (e.g. four chairs in each box). In such circumstances, and at our discretion, we will usually accept an order for part boxes above the minimum (e.g. six chairs). Secondly, we impose the minimum order size in order to offer free packaging and delivery. If goods are in stock, we can sometimes ship below the minimum quantity for a small surcharge. Please email sales@umodern.com for clarification.

The basket only lets me have a quantity of 1. How do I change it?

Simply key in the number of items you wish to purchase (e.g. 4 chairs) and click on the "Update Quantities" button before clicking "Purchase".