How much is delivery in the USA?
What level of delivery service is included free of charge?
How long will it take for my furniture to be delivered?
How will I know when my order is ready to be delivered?
What happens if my goods are damaged when they arrive?
When will you take payment for my order?
What if I want to cancel my order?
What if I want to return my order?
Do you have a brochure or catalogue that you can send me?
Do you have a showroom where your products are on display?
Do you offer trade discount?
Can you deliver outside the Continental United States?
Can I order less that the minimum order quantity?
The basket only lets me have a quantity of 1. How do I change it?

How much is delivery in the USA?

We offer free delivery on most products to nearly all locations in the continental United States! If the product you want is one of the few not available for free delivery, the most you will pay is 3% of the product value. Much less than we will pay to get the goods to your premises. You can check this by adding the product to your shopping basket/cart.

What level of delivery service is included free of charge?

Free delivery covers movement of your furniture via parcel carrier (or freight, depending on the size and weight of the item). Items shipped via a parcel carrier will usually be delivered to the customer's door.  Freight deliveries will usually be made only as far as the curbside and the customer will need to carry the goods inside. To provide a cost effective and individually customized delivery experience, other delivery options can be selected at the checkout as an upgrade. Extra services such as "inside delivery", "stair carries", "room of choice" and "unpacking/setup" can be selected on the final checkout page. Please email sales@umodern.com if you require a quote for additional delivery services in advance.

If you are unable to carry the goods inside, please make sure you select a delivery upgrade.

How long will it take for my furniture to be delivered?

Delivery times depend on the item(s) ordered. At Ultra Modern we believe owning contemporary furniture should be a matter of personal choice. In order to offer our customers a wide variety of products, much of our furniture is "made to order" by our manufacturers in Italy. The delivery time for each product is listed on the product page and is accurate based on our experience. We will always process your order as quickly as possible, although sometimes because our products are sourced internationally, there may be some delays associated with factors outside our direct control (e.g. production and shipping delays or U.S. Customs). We are always happy to provide status updates. For an update, please call 214 206 1930 or email (dispatch@umodern.com) with your Order ID.

How will I know when my order is ready to be delivered?

We will contact you once your goods are ready to be delivered so that we can arrange a delivery date with you. Any extra services not normally included in the standard, free service (i.e. unpacking/setup) can be arranged at this time by contacting Sales.

What happens if my goods are damaged when they arrive?

If goods are delivered to you in a damaged condition, we will refund or replace the products free of charge providing we are notified within 7 days of the delivery, please see our Terms for full details. You may be required to email (or post) photographic evidence.

When will you take payment for my order?

It is our policy to take full payment before the order can commence. Many of our products are made on demand and processing payment up-front helps us legitimize the order and protect against credit card fraud as the transaction will normally appear on the card holder’s statement before the goods are dispatched. In most cases the customer is protected by the credit card issuer until the goods are shipped.

What if I want to cancel my order?

To cancel an order please view your order online and complete the Cancel/Return function or email sales@umodern.com. An email will be dispatched to inform you whether the cancellation was successful or not. After placing your order, there is a short period of time during which you have the ability to cancel items free of charge - usually before the order is sent to the factory (made to order) or shipped (stock items). Once the order has progressed beyond this point, a cancellation charge will apply. Please refer to our Terms for full details of our cancellation policy.

What if I want to return my order?

We accept product returns, for any reason, within 30 days of the delivery date. Once the goods are received back to us in a re-marketable condition, we will refund the purchase price, less the return shipping charge. For full details please refer to our Terms.

Do you have a brochure or catalogue that you can send me?

We are exclusively an online furniture retailer and, as such, we do not have a catalogue or brochure to send out to customers. You can view all of our products on our website where you will find photographs, descriptions and dimensions of all our furniture. Please feel free to contact sales@umodern.com if you would like more detail on any specific product.

Do you have a showroom where your products are on display?

We are exclusively an on-line retailer and as such we do not have a showroom where our goods are on display. This allows us to offer a much wider variety of products to our customers as we avoid the restrictions of shop floor space and stock holding. We do offer a 30 day returns policy under which we will accept the return of any product, for any reason, within 30 days of delivery. Details of our returns policy are available in our Terms.

Do you offer trade discount?

For resellers of our products we can offer a discount subject to verification and agreement to our Trade Terms. Please email sales@umodern.com for further information.

Can you deliver outside the Continental United States?

For a quotation on delivery charges to other countries please email sales@umodern.com

Can I order less that the specified minimum order quantity?

Minimum order quantities exist for one of two reasons. Firstly, because the chairs are "made to order" and the manufacturer imposes minimum or box quantities on us (e.g. four chairs in each box). In such circumstances, and at our discretion, we will usually accept an order for part boxes above the minimum (e.g. six chairs). Secondly, we impose the minimum order size in order to offer free packaging and delivery. If goods are in stock, we can sometimes ship below the minimum quantity for a small surcharge. Please email sales@umodern.com for clarification.

The basket only lets me have a quantity of 1. How do I change it?

Simply key in the number of items you wish to purchase (e.g. 4 chairs) and click on the "Update Quantities" button before clicking "Purchase".