Terms and Conditions
The terms below offer extra rights in addition to your legal rights which remain unaffected. 1. Returns and Refunds We offer a full refund on any item returned within 30 days of delivery, or attempted delivery, subject to the following conditions and exclusions: 1.1 The cost of returning the products (i.e. return shipping) will be the responsibility of the Customer. Any delivery upgrades on the outbound shipment are non refundable (e.g. inside/white glove charges) and may be charged on the return shipment if required. 1.2 Where the items are large or fragile (as determined by us), we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of shipment onto the Customer. This charge shall not exceed 15% of the purchase price. This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time the client schedules a pickup of the item to be returned and then fails to keep the appointment. 1.3 Prior authorization on all returns is required. A return id must be displayed clearly on the package. Unauthorized returns will be declined. 1.4 In all cases, for your protection, the goods must be adequately packed in the original packaging to prevent damage. 1.5 Where the client has arranged transit, the goods must be fully insured. 1.6 Product returns must be delivered to our warehouse at this address: Returns Dept, Ultra Modern, 3700 Dilido Rd, Ste 102, Dallas TX 75228 during our office hours (9.30am-5pm, Central time, Mon-Fri). 1.7 The goods are received by us in perfect condition, unused and re-marketable. 1.8 Large orders and/or special orders are only returnable if explicitly agreed by us in writing in advance of accepting the order. A large order is defined as one exceeding $5,000. A special order is an order of any value for a product not in stock at the time of order. Special orders shall also include any items which are listed on our website and the customer chooses a finish (e.g. wood, fabric, paint or leather) which is specially ordered from the factory. At our discretion (for large or special orders), if the manufacturer agrees to receive a cancelled order, we will accept the cancellation / return and any expenses incurred to fulfil the order and handle the return will be deducted from the refund. Goods must be in pristine/unused condition in the original packaging and unassembled. 1.9 Where the client refuses to take delivery of the goods, the refund will be made with a deduction for the outbound and return shipping charges as incurred at cost to us. 2. Damaged Goods 2.1 If goods are delivered to the customer in a damaged condition we will, at our discretion, either refund, repair or replace the products free of charge providing we are notified within 7 days of delivery. The customer may be held responsible for: i) Any action they take that contributes to the loss. ii) Any act by the customer that compromises our ability to be reimbursed for the damage. iii) Any action by the customer that reduces the value recoverable from the goods or prevents the goods being returned. 2.2 To avoid responsibility for the damage being transferred from the shipper to the customer, the customer must inspect the boxes thoroughly and note all damage to packaging on the waybill. Open boxes and inspect thoroughly where damaged packaging is present and if any damage to the goods is present, reject the delivery and contact us without delay. 2.3 Whether damage is visible or not, the customer must check the small print and delete any reference to goods being received in good condition (or any similar language expressing the same) and upon signing always note that the “goods have been delivered unchecked”. 2.4 Please note that where the customer misses a pre-arranged collection for the return of goods, a transport charge may be applied as charged to us by the handler not to exceed 10% of the item cost and in any case will be capped at $99 per item (US orders only). 3. Faulty Goods and Guarantees All products sold are guaranteed free from defects in materials and workmanship for 1 year from the delivery date. If you have a claim please email firstname.lastname@example.org. A repair, replacement or refund can be offered at our discretion. 4. Prices 4.1 We want to offer the best value possible. So let us know if you see any of our products offered at a lower price elsewhere and we will do our best to match or beat the other price on a like for like basis. 4.2 Prices are subject to change without notice. 5. Delivery & Installation. 5.1 Delivery is currently available to most areas of the contiguous US (mainland). Please contact email@example.com for delivery rates if a water crossing is involved. In the event that an order is placed that involves a water crossing and we are not advised prior to accepting the order, the client agrees to pay the extra shipping charges, or will provide an alternative shipping address on the mainland. 5.2 Furniture deliveries operate in your area on fixed days of the week. Unless otherwise confirmed, all deliveries are on weekdays, between 8am-6pm. When the delivery team calls to confirm the day they are in your area, it is normally possible to request that the driver make a phone call prior to arrival. If a weekday delivery is unsuitable, please call or email sales prior to placing your order. If you accept a delivery date which you subsequently fail to meet, a $99 redelivery charge will apply. 5.3 Smaller items may be sent with parcel companies (e.g. Fedex) who will attempt to deliver on a weekday without notice. Up to three attempts will be made and after the third attempt, the items will be shipped back to our warehouse. Re-shipping charges will be the client's responsibility. 5.4 We will process your order as quickly as possible, however some products are sourced internationally and the quoted delivery times are approximate as delays associated with availability and delivery may be outside our control. Each product may be dispatched individually to prevent delays to the entire order by waiting for remaining products. In the unlikely event that the entire order cannot be fulfilled, any outstanding products will be refunded in full. We will not be responsible for any other losses due to not supplying the goods. 5.5 From the moment a carrier attempts to deliver the goods they are the customer's responsibility and the customer has to accept the goods when they are ready to be delivered. 5.6 Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price. 5.7 Please notify us before placing your order if inside delivery, unpacking or assembly is required. Our basic/normal delivery service is assumed to be a curbside service. The responsibility of opening boxes or crates lies with the customer. For large and heavy items the customer agrees that they are capable of unpacking, lifting and assembling the item they have ordered. Where this is not the case the customer must engage the services of a professional at their own expense. 5.8 Any delivery surcharges applied are also applied again in the event of a return due to non delivery or a cancellation after the goods have been dispatched. 6. Payment 6.1 We accept most types of credit card online. If you would prefer to order by telephone please contact sales on the telephone number below. 7. Security To prevent fraud your password details and personal information are encrypted before being sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask you credit card company for details on the level of protection they offer. 8. Data Protection and Privacy We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. By registering your details on our website you consent to us storing and maintaining that information to process orders and to keep you up to date with our service (this can be switched off). We will not wilfully disclose this confidential information without your consent as we are committed to protecting your privacy. Your details will not be knowingly passed to a third party for their use in promotional purposes. Your details may be passed to a third party for the purposes of processing orders. The personal information which we hold will be held securely in accordance with our internal security policy and the law. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening although this will prevent certain features from working. The information collected in this way can be used to identify you. If you have any questions/comments about privacy, please email us. 9. Receipts We will dispatch printed confirmation of your order to the delivery address. 10. Complaints We want you to be happy with the service we offer. If anything is not to your satisfaction please contact us on the telephone number below or email firstname.lastname@example.org. Please allow 1-2 business days for a reply. 11. Additional Terms 11.1 These terms and conditions are subject to change without notification. 11.2 No credit facility is offered. 11.3 Title of the goods does not pass to the Customer until payment is received in full. 11.4 No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing. 11.5 If any condition in this agreement is found invalid or unenforceable it shall be deemed separate to the rest of the agreement and shall not affect the validity or enforceability of the rest of the terms. 11.6 Where orders are shipped exclusive of sales tax it is the responsibility of the customer to declare and pay tax in their own state. 12. Cancellation 12.1 To cancel an order please call us without delay. After placing your order there is a short period of time where you have the ability to cancel items free of charge - usually before the order is sent to the factory (made to order) or shipped (stock items). Once the order has progressed beyond this point a cancellation charge will apply. This charge shall not exceed 10% of the item cost. If it is not possible to prevent your order from being dispatched you can return the product in line with our returns policy. 12.2 We reserve the right to cancel items ordered or an entire order for any reason whatsoever and will refund the full price paid for each cancelled item. In such circumstances we will contact you without delay to explain why a cancellation was necessary. If you have any queries on the above please contact email@example.com 13. International Orders 13.1 The shopping facilities offered on this site are intended for US customers only and prices are quoted in US Dollars. Any online 'purchases' made by non US mainland customers are treated as enquiries only until confirmed and subject to different handling costs and terms which will be supplied to the client for acceptance. 13.2 Any out of area delivery surcharges are also applied again in the event of a non delivery, customer return or cancellation after the goods have been dispatched. Cancellations before the goods are dispatched are treated as for US customers.