Terms and Conditions
The terms below offer extra rights in addition to your statutory rights which remain unaffected.
1. Returns and Refunds
We offer a full refund on any item returned within 30 days of delivery, or attempted delivery, subject to the following conditions and exclusions:
1.1 The cost of returning the products (i.e. return shipping) will be the responsibility of the Customer. Any delivery upgrades on the outbound shipment are non refundable (e.g. inside/white glove charges) and may be charged on the return shipment if required.
1.2 Where the items are large or fragile (as determined by us), we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of shipment onto the Customer. This charge shall not exceed 15% of the purchase price. This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time the client schedules a pickup of the item to be returned and then fails to keep the appointment.
1.3 Prior authorisation on all returns is required. A return id must be displayed clearly on the package. Unauthorised returns will be declined.
1.4 In all cases, for your protection, the goods must be adequately packed in the original packaging to prevent damage.
1.5 Where the client has arranged transit, the goods must be fully insured.
1.6 Product returns must be delivered to: Returns Dept, Ultra Modern, 3700 Dilido Rd, Ste 102, Dallas TX 75228 during our office hours (9.30am-5pm, Central time, Mon-Fri).
1.7 The goods are received by us in perfect condition, unused and re-marketable.
1.8 Large orders and/or special orders are only returnable if explicitly agreed by us in writing in advance of accepting the order.
A large order is defined as one exceeding $6,000. A special order is an order of any value for a customized product not in stock at the time of order. Custom product shall include any items which are 1) not listed on our website in the specific configuration ordered (including, but not limited to, sizes, colors and finishes we don’t list), or 2) the definition of custom product applies when the item is listed on our website and the customer chooses a fabric or leather which is specially ordered from the factory.
At our discretion (for large or special orders), if the manufacturer agrees to receive a cancelled order, we will accept the cancellation / return and any expenses incurred to fulfil the order and handle the return will be deducted from the refund. Goods must be in pristine/unused condition in the original packaging and unassembled.
2. Damaged Goods
2.1 If goods are delivered to the customer in a damaged condition we will, at our discretion, either refund, repair or replace the products free of charge providing we are notified within 7 days of delivery. The customer may be held responsible for: i) Any action they take that contributes to the loss. ii) Any act by the customer that compromises our ability to be reimbursed for the damage. iii) Any action by the customer that reduces the value recoverable from the goods or prevents the goods being returned.
2.2 IMPORTANT: To avoid responsibility for the damage being transferred from the shipper to the customer, the customer must inspect the boxes thoroughly and note all damage to packaging on the waybill. Open boxes and inspect thoroughly where damaged packaging is present and if any damage to the goods is present, reject the delivery and contact us without delay.
2.3 Whether damage is visible or not, the customer must check the small print and delete any reference to goods being received in good condition (or any similar language expressing the same) and upon signing always note that the “goods have been delivered unchecked”.
2.4 Please note that where the customer misses a pre-arranged collection for the return of goods, a transport charge may be applied as charged to us by the handler not to exceed 10% of the item cost and in any case will be capped at $99 per item (US orders only).
3. Faulty Goods and Guarantees
All products sold are guaranteed free from defects in materials and workmanship for 1 year from the delivery date. If you have a claim please email sales@umodern.com. A repair, replacement or refund can be offered at our discretion.
4. Prices
4.1 We want to offer the best value possible. So let us know if you see any of our products offered at a lower price elsewhere and we will do our best to match or beat the other price on a like for like basis.
4.2 The price quoted on our website will be charged to your credit card and is inclusive of delivery. We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from prices increases for reasons such as a suppliers’ price increase, new taxes and currency fluctuations. We will endeavour to contact you with details of the correct price and allow the cancellation of the order. If the goods have already been delivered and it becomes apparent that a mistake has occurred, we reserve the right to require a settlement of the price difference or to collect the goods and provide a full refund of the purchase price.
4.3 Prices are subject to change without notice.
5. Delivery & Installation.
5.1 Delivery is currently free to most areas of the contiguous US (mainland). Please contact sales@umodern.com for international delivery rates.
5.2 Furniture deliveries operate in your postcode on fixed days of the week and will be arranged before delivery. All deliveries are on weekdays, between 8am-5pm. When the delivery team calls to confirm the day they are in your area, it is normally possible to request that the driver make a phone call prior to arrival. If a weekday delivery is unsuitable, please call or email sales prior to placing your order. If you accept a delivery date which you subsequently fail to meet, a $99 redelivery charge will apply.
5.3 Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Failed deliveries will be carded so that the customer has another opportunity to accept delivery. If a third delivery becomes necessary, the cost will be charged to the customer as required by the parcel handler.
5.4 We will process your order as quickly as possible, however our products are sourced internationally and the quoted delivery times are approximate as delays associated with availability and delivery may be outside our control. Each product may be dispatched individually to prevent delays to the entire order by waiting for remaining products. In the unlikely event that the entire order cannot be fulfilled, any outstanding products will be refunded in full. We will not be responsible for any other losses due to not supplying the goods.
5.5 From the moment a carrier attempts to deliver the goods they are the customer’s responsibility and the customer has to accept the goods when they are ready to be delivered.
5.6 Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price.
5.7 We do not offer an installation, unpacking or assembly service. The responsibility of opening boxes or crates lies with the customer. For large and heavy items the customer agrees that they are capable of unpacking, lifting and assembling the item they have ordered. Where this is not the case the customer must engage the services of a professional at their own expense.
5.8 Any delivery surcharges applied are also applied again in the event of a return due to non delivery or a cancellation after the goods have been dispatched.
6. Payment
6.1 We accept most types of credit card online. If you would prefer to order by telephone please contact sales on the telephone number below.
6.2 Payment will be made before the order will commence. Should non payment arise any outstanding amount will be charged interest daily at 3% above the Bank of America base rate.
7. Security
To prevent fraud your password details and personal information are encrypted before being sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask you credit card company for details on the level of protection they offer.
8. Data Protection and Privacy
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. By registering your details on our website you consent to us storing and maintaining that information to process orders and to keep you up to date with our service (this can be switched off). We will not wilfully disclose this confidential information without your consent as we are committed to protecting your privacy. Your details will not be knowingly passed to a third party for their use in promotional purposes. Your details may be passed to a third party for the purposes of processing orders.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The “Receive Updates” option on your details page can be switched off if you do not wish to receive promotional material from Ultra Modern. We will always give you the chance to refuse any marketing emails from us.
The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by clicking on Details or Orders or by emailing us. If you find any inaccuracies we will delete or correct it promptly.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening although this will prevent certain features from working. The information collected in this way can be used to identify you.
If you have any questions/comments about privacy, please email us.
9. Receipts
We will dispatch printed confirmation of your order to the delivery address.
10. Complaints We want you to be happy with the service we offer. If anything is not to your satisfaction please contact us on the telephone number below or email complaints@umodern.com. Our complaints handling procedure aims to be:
1. fair
2. confidential
3. effective in resolving the issue
4. easy to use
5. speedy
6. informative
7. checked – to make sure that it is working well and getting better
In addition, we endeavour to respond to all complaints within 2 working days.
11. Additional Terms
11.1 These terms and conditions are subject to change without notification.
11.2 No credit facility is offered.
11.3 Title of the goods does not pass to the Customer until payment is received in full.
11.4 No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing.
11.5 If any condition in this agreement is found invalid or unenforceable it shall be deemed separate to the rest of the agreement and shall not affect the validity or enforceability of the rest of the terms.
11.6 Where orders are shipped exclusive of sales tax it is the responsibility of the customer to declare and pay tax in their own state.
12. Cancellation 12.1 To cancel an Order please use the Order Tracking page and complete the Cancel/Return facility. An email will be dispatched to inform you if the cancellation was successful or not. After placing your order there is a short period of time where you have the ability to cancel items free of charge – usually before the order is sent to the factory (made to order) or shipped (stock items). Once the order has progressed beyond this point a cancellation charge will apply. This charge shall not exceed 10% of the item cost. If it is not possible to prevent your order from being dispatched you can return the product in line with our returns policy.
12.2 We reserve the right to cancel items ordered or an entire order for any reason whatsoever and will refund the full price paid for each cancelled item. In such circumstances we will endeavour to contact you without delay to explain why a cancellation was necessary.
If you have any queries on the above please contact sales@umodern.com
13. International Orders 13.1 The shopping facilities offered on this site are intended for US customers only and prices are quoted in US Dollars. Any online ‘purchases’ made by non US mainland customers are treated as enquiries only until confirmed and subject to different handling costs and terms which will be supplied to the client for acceptance.
13.2 Any out of area delivery surcharges are also applied again in the event of a non delivery, customer return or cancellation after the goods have been dispatched. Cancellations before the goods are dispatched are treated as for US customers.